The country has made significant progress in public administration in recent years, resulting in improved profiles for public employees and better financial management of public administration, among other achievements.
However, significant challenges remain. Last year, citizens gave public services an average score of 6.7 out of 10, with health and transportation services receiving below average scores. Some 53 percent of the population surveyed reported problems in carrying out procedures in a public office, and the government has indicated that an excessive number of employees is assigned to administrative tasks.
In a bid to improve public administration, the government has launched a reform that seeks to establish a system of meritocracy and training for public employees and strengthen interagency coordination.
The present loan is designed to strengthen the ability of agencies that provide public services to improve accessibility and reduce transaction costs for citizens. Measures include automation of services and simplification of procedures.